Last Updated: September 28, 2026

Thank you for shopping at Entwino (https://entwino.in), a brand owned and operated by Smart Way Corporation. We take immense pride in our high-performance assembled computers, hardware components, and tech accessories.

If you are not entirely satisfied with your purchase, we are here to help. Please read our policy below carefully to understand our 7-day return and refund process.

1. The 7-Day Return Window

You have exactly 7 calendar days from the date you received your item to request a return. Requests received after this 7-day period will unfortunately not be eligible for a return, replacement, or refund.

2. Eligibility Criteria for Returns

To qualify for a return and subsequent refund, your item must meet the following strict conditions:

• Original Condition: The item must be unused, unaltered, and in the exact same condition that you received it.

• Complete Packaging: The product must be returned in its original brand packaging, including all internal structural foam, anti-static bags, user manuals, driver discs, cables, and promotional items.

• Component Verification: For custom assembled computers, all component serial numbers (CPU, GPU, Motherboard, RAM, Storage) must match the exact records logged by our configuration team at the time of assembly. Any component swapping will void eligibility.

• Proof of Purchase: You must provide the original tax invoice or proof of purchase from entwino.in.

3. Non-Returnable Items

The following items cannot be returned under this policy:

• Digital products, software downloads, or activated operating system keys.

• Items showing physical damage, liquid spills, burnt components due to voltage fluctuations, or unauthorized modifications (e.g., custom overclocking).

• Products missing their original serial number or warranty stickers.

4. The Return Process

1. Initiate Request: Contact our support desk at support.01@entwino.in within 7 days of delivery. Provide your order number, invoice, and a detailed reason for the return.

2. Visual Inspection: For assembled rigs or expensive components, our team will request high-resolution photos or a video showing the current physical condition of the hardware before authorizing the return.

3. Shipping the Item: Once approved, you will receive a Return Merchandise Authorization (RMA) number. You must securely pack the unit to prevent transit damage.

5. Return Shipping & Restocking Fees

• Defective or Wrong Items: If you received a defective component or the wrong product, Entwino will cover all return logistics costs or arrange a reverse pickup.

• Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying your own shipping costs. Additionally, because custom-assembled computers require dedicated labor and specialized testing, a restocking fee of up to 15% may be deducted from your final refund amount.

6. Inspection and Refunds

Once we receive your package at our warehouse, our technical team will thoroughly inspect and test the components to verify compliance with the conditions listed above.

• We will notify you via email regarding the approval or rejection of your refund based on the hardware inspection.

• If approved, your refund will be processed immediately. The credit will automatically be applied to your original payment method within 5 to 7 business days, depending on your banking institution's policies.

7. Contact Us

For any questions regarding our hardware verification, RMA process, or tracking a return, reach out to us at:

• Brand Store: Entwino (entwino.in)

• Parent Company: Smart Way Corporation

• Support Email: support.01@entwino.in